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About

Hi, I'm Guido 👋

I build communities that matter to the business, and to the people in them.

Where many optimize for engagement metrics, I turn what developers and customers tell us into product strategy. That tends to lower support costs and build the kind of trust that keeps people around, without locking them in.

I've done this from zero multiple times. My psychology background taught me you can't reliably predict how technical users will behave, so I design community work as small experiments and pay attention to what they actually do.

Guido X Jansen, community strategist and cognitive psychologist that's me
the backstory

How I got here

Before community strategy, there was competitive swimming. I spent my early years training for national and European championships: learning discipline, competition, and the value of showing up consistently. That chapter ended in 2004, and a new one began.

To answer a common question right out of the gate: yes, the X in my name isn't just there for decorative reasons. My second name is Xavier!

  1. The athletic years

    I was born in 1982 in Zwolle, in the Netherlands. I lived in Hattem, Tiel, Amersfoort, Utrecht, Breukelen (yes, Brooklyn), Hoofddorp, Amsterdam and now Ouderkerk aan de Amstel (a suburb of Amsterdam).

    Until 2004, I spent most of my time swimming: training for national and European championships. That chapter taught me discipline, competition, and the value of showing up consistently.

  2. University & psychology

    I studied Applied Cognitive Psychology at the University of Utrecht. I was board member of the Student Group of Social Sciences (SGS) in 2006/2007.

    This foundation in psychology became the lens through which I understand community dynamics, user behavior, and what actually motivates people to participate and contribute.

    View my LinkedIn profile
  3. Career journey

    My career has bridged psychology and technology: from running 500+ experiments at companies like Randstad and JDE, to building community functions at major platforms.

    Each role reinforced the same insight: you can't reliably predict why people behave the way they do, so you build systems that test assumptions instead of trusting them. Whether optimizing conversions or growing developer ecosystems, the principle stays the same.

    Credentials, awards & articles

Awards & Nominations

Best Product Built with n8n - ElevenLabs Worldwide Hackathon

Awarded by ElevenLabs / n8n
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Experimentation Culture Awards logo

Experimentation Culture Awards 2020 - Individual Winner

Awarded by Experimentation Culture Awards
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CRO Personality of the Year 2020 (Nominated)

Nominated by Digital Elite Group
Adobe logo

Magento Top 50 Contributor 2020

Awarded by Adobe
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Adobe logo

Magento Top 50 Contributor 2019

Awarded by Adobe
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Adobe logo

Magento Top 50 Contributor 2017

Awarded by Adobe
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Community Manager of the Day

Awarded by My Community Manager (mycmgr.com)
eBay logo

Magento X.commerce Community Builder Award

Awarded by eBay / John Donahoe
kind words

What my colleagues say

Recommendation excerpts written by colleagues on LinkedIn

"Guido is a thought leader in community building and developer relations. Any company serious about building an ecosystem should talk to him."
Boris Lokschin
Co-Founder & CEO • Spryker
CEO who hired me
"What stands out most is his ability to balance strong opinions with genuine psychological safety."
Sophie Smallwood
Director, Customer Success • Twilio
Leadership peer
"He delivered results that mattered: developer feedback shaped our product roadmap, engineering teams connected directly with external developers, and our community became stronger after each challenge."
Chris Rauch
Chief Customer Officer • Supermetrics
Former 2nd level manager at Spryker
"Guido is an excellent public speaker who gives his audience practical tips on how to create a company culture that embraces evidence-based decision making."
Erin Weigel
Principal Designer • ABsmartly
Conference attendee
What's next

Need help and want to collaborate?

I'm taking on community leadership opportunities at companies with momentum. Where technical ecosystems can become genuine growth engines.

Particularly interested in open source, AI, automation and privacy-focused organizations.

Work with me
Connect with me

Let's connect

I share thoughts on community building, developer ecosystems, and the psychology behind what makes people contribute.